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FAQs – Frequestly Asked Questions (eBusiness System)

Web Design, Online Store eCommerce, Distributor eCommerce, eMail Marketing, SEO - Search Engine Optimization, Domain Registration Service, Hosting and Support Service
These are the most common questions and concerns our customers with our services. If you do not find the answers here. Please feel free to submit your questions.

FAQ

Questions:

Answers:

Can I use my own domain name?
You can use your own domain name by changing the DNS (Domain Name Servers) of your domain. If your domain registration company does not provide you with the control panel to edit your domain information, you may send request to ask for the change. Once you sign up our services, you will receive the notice of how to change the DNS. If you register the domain name at www.SportName.com, you only need to select the default parking name server and the DNS will be pointed to our servers.
What’s the difference between eCommerce and Web Design?
7n8.com eComPro eBusiness program has different packages that suit for your requirements. Web Design offers the website design including the banner and layout design. eCommerce offers online sales capability for you to sell online. Both programs offering dynamic contents and administrative control panel for you to manage the website design, products and categories, orders and customers, shipping, tax, promotions and etc.
What different features do you offer for the eCommerce?
7n8.com eComPro comes with three different versions for different features and additional options. We can always custom build programs based on your requirement. You may submit a Request for Quote.
What kind of support can I get?
7n8.com eComPro eBusiness system is a server side program. We provide free technical support and life time upgrade for all versions. You may also request for data input, layout design, image editing service and etc. Contact Us.
How reliable is your company?

7n8.com is a division of Techever Development Inc. a profitable, privately held technology company. Since 1998 Techever already started providing custom built software for small businesses. We focus on developing eCommerce software and Internet applications. The current eComPro system has hundreds of features to meet all ecommerce requirements. All our customers are happy with us and willing to recommend our services. We have a proven track record, and continually grow by consistently meeting or exceeding our customers’ needs. See Portfolio

We have strategic partners and resellers all over the world. Just in Vancouver, BC, we have over 150 partners that are web developers, computer companies, business communities, business service providers and professionals.
I don't know how to manage my website.
The help desk, help file, support ticket is available when you log in the admin control. You may also email the support team if you have further questions. eComPro is a user friendly program designed for general users without the need of programming skill and knowledge. You may also visit the help desk directly at http://support.eserviceweb.com
Will my website crash if it gets popular?
No. Unlike the hosting you might get with “free” websites, 7n8.com is equipped to handle as much traffic as you can get.
Your website will be hosted directly on an Internet hub. Our servers and other hosting equipment are all top quality, enterprise class, and regularly serviced and maintained. Every system is backed up, and there are professional technicians standing by to resolve and repair any problems that might arise 24/7.
Can I do business online with this website?

Yes. eComPro was designed specifically with e-commerce ready-to-go. Your site comes with:
• Shopping Cart
• Products and Categories
• Shipping Module
• PayPal Integration, Credit Card and Direct Payment
• And many more features built right into your website.
• Use as online catalog only when turn off prices

• Distributor can manage merchant and multi-level pricing system
What should I do after signing up your service?
Once you sign up our service, you will be asigned a support account and our development team will design your banner and layout and setup all necessary settings such as tax, shipping and payment for you if you sign up the eCommerce packages. Normally, it takes 7 days to finish your website so you can start adding unlimited web pages, contents and items and categories as you wish. We will design your website and you only need to add contents and products with simple clicks.
Do I need to know HTML or anything else about programming to manage my site?
No. There is NO PROGRAMMING REQUIRED to manage the eComPro website. If you can surf the Web and type an email you can manage a website. Our first commitment is to keeping these sites user friendly. If you have any questions or problems, you can always find answers, and right from the beginning our friendly supporting team will be on hand to walk you through.
Can I start selling as soon as I get my website?
You can launch your online store and start to sell online as soon as we set up your eComPro account. It all depends on how quickly you can input your product information and data. The tax, shipping and online payment (Paypal) is ready for your online sale.
Do I have to download any software to make this work?
No, there are no downloads required for eComPro. Everything you need to build and manage your site is available when you log into the admin control online. 7n8.com eCompro ebusiness program is a server side software already installed in our servers.
Can I use my own photos and change the contents?
Absolutely! After we finished your web design, you can edit and change the banner and contents as you wish.You can personalize your website with your own photos, logos, or any other images you want.
What are the transaction fees when I make a sale?
None. We understand that you've worked hard on your business, and we believe that your profits are entirely yours. Unlike some website companies who implement transaction fees or other charges when you make a sale, we leave your business up to you. The fees you should concern is the payment gateway charged for processing credit cards payments for you.
Is there a limit to how many pages I can get and how many items/products/services I can add?
No. eComPro does not limit how many products and pages. You only need to pay extra when you exceed the data space of the plan you subscribed.
Can I use Flash on my site?
Yes. eComPro can accommodate any number of Flash files. It's quick and easy to upload the files you want into place.
How long does it take before my website is live on the Internet?
As soon as the domain DNS is changed and effective (Normally 12 - 24 hours).
Do I get an email account with my website?
You get a free email account with your website under your domain name when registering domain with www.SportName.com. If you are not registering the domain there, you can order 1 to 100 email accounts starting from just $9.95 per year at www.SportName.com .
Can I use meta tags and optimize my website for search engines?
Yes. We've made it super easy for people new to the Internet to use all the same tricks as more experienced users. You can set up Meta tags and SEO features with programming language OR by simply typing them into the indicated boxes. We recently newly developed a unique feature that turns the website dynamic pages to static pages. This is recommended by search engines such as Google and Yahoo to help improving your website ranking and indexing web pages.
How do I cancel my website? Do I need to pay extra if I cancel my service?
We hope you won't want to! If, however, you decide to cancel your website, you need to send us an email to inform us the cancellation of service. No extra charge for the cancellation.
What is DNS?
The Domain Name System (abbreviated DNS) is an Internet directory service. DNS is how domain names are translated into IP addresses, and DNS also controls email delivery. If your computer cannot access DNS, your web browser will not be able to find web sites, and you will not be able to receive or send email.
The DNS system consists of three components: DNS data (called resource records), servers (called name servers), and Internet protocols for fetching data from the servers.

The billions of resource records in the DNS are split into millions of files called zones. Zones are kept on authoritative servers distributed all over the Internet, which answer queries based on the resource records stored in the zones they have copies of. Caching servers ask other servers for information and cache any replies. Most name servers are authoritative for some zones and perform a caching function for all other DNS information. Large name servers are often authoritative for tens of thousands of zones, but most name servers are authoritative for just a few zones
What is IP Address?
Every computer connected to the Internet is assigned a unique number known as an Internet Protocol (IP) address. IP addresses consist of four numbers separated by periods (also called a "dotted-quad") and look something like 127.0.0.1. Since these numbers are usually assigned to internet service providers within country-based blocks, an IP address can often be used to identify the country from which a computer is connecting to the Internet. (Internet Protocol) The network layer protocol in the TCP/IP communications protocol suite (the "IP" in TCP/IP). IP contains a network address and allows messages to be routed to a different network or subnet. IP does not ensure delivery of a complete message, and the TCP transport layer is used to provide that guarantee (research TCP/IP for more details).
Because the numbers may be tedious to deal with, an IP address may also be assigned to a Host name, which is sometimes easier to remember. Hostnames may be looked up to find IP addresses, and visa-versa.